Review posted April 28,
2004 (updated April 2005), by Lisa Gade, Editor in Chief
Building on the remarkable success of the Zire
71 released a year ago, the Palm Zire 72 is all things that
the 71 was and more. For the same original list price as the
Zire 71 you get a much better 1.2 megapixel camera, 32 megs of
RAM, Bluetooth, Documents To Go and a faster processor. It's
the first device to use Intel's new "Bulverde" XScale
PXA270 processor running at 312 MHz. Like the palmOne Tungsten
T3 and Tungsten E, the
Zire 72 has enhanced PIM applications too. Not bad! Consider
the Zire 72 as an evolutionary device: palmOne enhanced the Zire
71 rather than reinventing it. As the phrase goes, it if ain't
broke don't fix it, and the Zire 71 has been much too popular
to mess with.
Design and Ergonomics
The Zire has a deep blue metallic finish on the
front and the back looks like polished stainless steel. Gone is
the Zire 71's slider which revealed the camera; the Zire 72 has
a fixed camera lens located near the top edge of the unit's backside
that's always exposed and ready to go. The area that houses the
camera lens has a small hump, so the top 1" of the Zire is
an 1/8th" thicker. A large mesh grill surrounds the camera
and an ample speaker is located underneath. The Zire 72 is also
available in a "Special Edition" silver color for the same price
as the standard blue model.
While the Zire 71 had a joystick navigator, the
72 has a rounded rectangular directional pad with a center action
button. Four application buttons flank the d-pad and are assigned
to Calendar, Contacts, Camera and MP3 playback. As always, you
can re-assign these buttons to other applications. The voice recorder
button is located on the left side, and pressing the button launches
the Voice Memo application but does not automatically begin recording.
Thus even if the button is accidentally pressed while bouncing
around in your pocket or purse, it won't start recording accidentally.
The Zire has keylock which you can turn on to prevent accidental
button presses from turning on the unit. The power button, standard
3.5mm headphone jack and SD slot are located on the top edge, while
the comfortably large black plastic stylus slides into a slot on
the right side. On the bottom edge you'll find the power connector
and a standard mini USB port for syncing.
Horsepower and Expansion
The Zire 72 is the first PDA to use Intel's new
PXA270 processor at 312 MHz. That's currently the top speed for
this processor (faster versions will be ready later this year),
and it's supposed to outperform previous state-of-the-art Intel
ARM family processors running at 400 MHz due to its significantly
enhanced multimedia processing capabilities. Since multimedia (gaming
and video playback particularly) are generally the most taxing
tasks we throw at PDAs, the PXA270 performs well. Indeed the Zire
72 is a fast machine and performs all tasks quickly, including
video playback. Games are a pleasure to play, and even intensive
games like Warfare Inc. and Hellfire
play perfectly. The unit runs Palm OS Garnet (5.2.8) and has 32
megs of RAM, 24 of which are available to the user.
The PXA270 is more battery-friendly using less
power than previous ARM family (which includes XScale) chips. Like
PC notebook Pentium processors, it uses Intel SpeedStep Technology
to scale back the processor when demand isn't high.
The Zire 72 has an SD slot that accepts SD, MMC
and SDIO cards. It does not have the Palm Universal Connector,
so you won't be able to use accessories made for that connector.
The Zire 71 had a Universal Connector as does the Tungsten T3,
but not the Tungsten E.
Display and Battery Life
The Zire 72 has an excellent 320 x 320 high res + transflective
display. It's quite bright, nicely color saturated and has a very slight
cool color bias. Viewing photos and videos on the Zire is a pleasure
thanks to the lovely screen and it makes a wonderful photo album viewer.
The display is brighter and sharper than the Zire 71's and compares well
with other transflective screen PDAs.
The PXA270 processor is supposed to be very power efficient,
though the Zire 72 gave us average runtimes for a full-featured Palm
OS PDA. Cameras and wireless networking like Bluetooth take their toll
on a battery, and in our tests we did use both features. If you plan
to use Bluetooth throughout the day, take photos, play videos and games,
then plan on charging your Zire every day or every other day. If you
take a few photos, use Bluetooth for 20 minutes per day and don't play
intensive games or hours of videos, then you should get at least three
days on a charge. As with all wireless PDAs and mobile phones, we recommend
turning off Bluetooth when you don't need it to greatly improve battery
While most PDAs with digicams sport a VGA resolution
camera, the Zire 72 has a 1.2 megapixel CMOS camera that's far
superior to the Zire 71's VGA camera. The Zire can take photos
up to 1280 x 960, and those images average ~ 320k. You can also
take lower resolution photos (640 x 480, 320 x 240, 160 x 120)
which is handy if you wish to mail small images using Bluetooth
and a BT enabled mobile phone. In addition, the Zire can shoot
videos with sound at 15 fps max in your choice of 320 x 240 or
160 x 120 resolution. The 72 will save videos to an SD card but
not internal memory, while you can save photos to either location.
Its fixed focus lens is located on the back
of the PDA and you can launch the camera app with a press of
a button. A large preview window takes up most of the screen,
with a set of intuitive on-screen controls below. You can quickly
set the save location, see how many photos (or minutes of video)
are left in your chosen storage location, change the image resolution,
switch between photo and video mode and press the large capture
button to take a photo or video. There are two buttons, one of
which launches the Media viewer and another which opens up the
Photo Settings window. Under Photo Settings, you can set White
Balance (auto, fluorescent, incandescent, sunlight), Low Light
(normal or low light), Effects (normal, black & white, sepia,
blue), Review Photos (on, no timeout; on, timeout; off) and set
brightness, contrast, saturation and sharpness using sliders.
Photos are very good by PDA standards, showing
good focus near the edges, not too much noise and good color
accuracy. Even in low light situations, the Zire does well, though
bright outdoor shots and high contrast settings do white out
quite a bit. The 72 does well against other PDAs with integrated
digicams, and offers higher resolution than the current competitors.
Indoors, a window just behind the kitty
provides strong lighting.
Outdoors, sunny day. Notice whiting out
and distortion under very bright sunlight. Changing brightness
settings on the camera can improve image quality somewhat.
Click on an image to see the full sized, unaltered
The Zire 72 comes with a good software bundle
for a mid-priced handheld. Documents To Go Standard Edition version
6 is included. Docs To Go allows you to view and edit MS Word and
Excel documents and does an excellent job of supporting advanced
formatting and features. PalmOne's Messages allows you to send
and receive SMS and MMS messages; VersaMail 2.7 supports POP and
IMAP email, multiple email accounts and email syncing; Graffiti
2 handwriting recognition (you can write in the Graffiti area or
anywhere on screen); Media is an image viewer and media player
supporting Windows Media Player format (MPEG4 ASF files); RealOne
for MP3 playback; Voice Memo for voice recording, PowerOne Personal
calculator; Handmark Solitaire; World Clock and palmOne's Web Pro
3.5 web browser.
Web Pro is an excellent browser that offers three
views: Handheld View (formatted for the PDA with no horizontal
scrolling, Normal View which approximates the desktop viewing experience
and Mini View which shows you the entire web page on screen with
a moveable magnifier box. You can move this box to any section
of a page you wish to view it full size. Web Pro uses a proxy server
to render the handheld view, but you can disable the proxy if you
wish and view pages in Normal View. Web Pro supports page caching,
cookies, page dragging and SSL. It's a fast browser that performs
well loading pages over a standard GPRS connection via Bluetooth
The Zire 72 features the same enhanced PIM (Personal
Information Management) applications as the Tungsten T and E models.
The Contacts app supports multiple addresses (home, work, other)
per record, phone, fax and mobile numbers, birthday, web site,
and 4 custom fields. The Calendar has an Agenda view that's very
similar to the Pocket PC Today Screen and shows upcoming appointments,
current tasks and unread email messages. In addition it has day,
week, month and year views. You can color code appointments by
category and the colors will display in day, week and month view.
The Windows version of Palm Desktop is enhanced
to support image, video and voice memo syncing. On the left side
of the screen alongside with the Date, Address and etc. icons you'll
see Media and Voice Memo icons. Clicking on the Media icon will
bring up large thumbnails of images and videos taken with the Zire's
camera that have been stored on your Palm and synced to the desktop.
Even media saved to SD cards will be synced to your desktop and
you can view them here as well. Media offers some basic image editing
functionality as well: you can rotate images 90 degrees, crop,
resize, zoom, adjust for red-eye (though since there's no flash,
you likely won't see red-eye in your images), add text, draw on
the photo and automatically adjust brightness, color balance and
contrast using the Enhance function. Media allows you to trim videos,
but not edit them in other ways. Palm Desktop Media uses Windows
Media Player 9 as its engine, and the Windows version is included
on the Zire CD. Mac users can download Windows Media Player from
Windows users who prefer to sync to MS Outlook
on the desktop can do so using the software on the included CD.
If you choose to sync to Outlook, your contacts, calendar, memos
and tasks will sync to Outlook while voice notes, images and videos
will sync to Palm Desktop.
As with other recent palmOne PDAs, you'll get
an improved Palm Quick Install tool, which is a much friendlier
version of the old Palm install application. You can even drag
and drop files onto the Quick Install window to install them to
your Palm. The window is divided into two panes, one for internal
memory and one for expansion cards. Very nice!
MP3 Playback and Video
The Zire 72 supports polyphonic audio and has
a standard stereo headphone jack (3.5mm) on the top of the unit.
It comes with RealOne Player for MP3 playback and has a large and
loud speaker on the rear of the unit. RealOne supports background
playback and can automatically turn the display off to conserve
power. Sound quality and volume are quite good through headphones.
The 72 is louder than the Zire 71 and should be more than loud
enough for most users. If you want to put MP3 files on your Palm
(or more likely its expansion memory card), you'll drag the files
to the Quick Install window. Copying files to the expansion card
using Palm Quick Install takes a while (just under 2 minutes for
a 2.6 meg 128k encoded song). I suggest you use an external card
reader to get audio files on the Palm's SD card if you have more
a decent collection of tunes to transfer.
PalmOne's Media app on the Zire 72 can playback
Windows Media Player 9 format files (.asf files) and does an excellent
job. Videos taken with the Zire's camera are in .asf format so
Media can play them. If you're interested in watching movies in
other formats such as MPEG1, MPEG2, MPEG4 and DIVX, check out the
reasonably priced mmplayer for
Palm OS. I tried the most recent "experimental release" (
v0.2.10) and it worked well on the 72. Playback was smooth and
audio remained in sync when I tested MPEG1 and DIVX short trailers
and indie shorts. The free Kinoma
Player 2 also works well with the Zire 72 playing videos without
Bluetooth can be challenging to set up
and less than intuitive to use. Recognizing that, palmOne
created a new Bluetooth application for the Zire 72 that's
friendlier and more intuitive. The Bluetooth app allows
you to turn the radio off and on, set the device name,
specify whether it's discoverable and select a network
service from a popup list that you can connect to using
a button. That's not where the big changes reside: press
on the Setup Devices button to see the new features. In
the Setup Devices window you'll see that palmOne has listed
the three most common networking connections, each with
their own icon, description and setup buttons. There are
Phone Setup, PC Setup and LAN Setup. Phone Setup allows
you to create a connection with a Bluetooth enabled mobile
phone that you'll use as a modem for the Zire, or to send
SMS messages, emails or to dial from contacts. PC Setup
gets you started syncing to your computer via Bluetooth
and LAN Setup helps you to establish a connection to a
Bluetooth access point for Internet access. To learn more
about Bluetooth and Bluetooth devices, read our primer
and reviews. Phone Setup will allow you to select your
phone (Nokia, Sony Ericsson and Siemens brands are listed)
and a network (i.e. T-Mobile, AT&T or Cingular in the
US). Once you pair with phone and select a GRPS service
provider you can simply tap connect on the main Bluetooth
screen, as all successful pairings and connection settings
are saved by the Zire 72. I successfully paired with and
used a Sony Ericsson P800 for
Internet access (only the T610 and T68i were listed on
the Palm, so I used the T610 driver). I also paired the
Zire with a Nokia 3650 (that
driver is pre-installed on the PDA) for Internet access.
In addition, I connected the 72 to a Red-M
Bluetooth access point for my Internet connection.
When Bluetooth is turned on, you'll see the Bluetooth symbol
in the menu bar reminding you that it's on.
Pro: A nice improvement over the Zire 71! It competes well against
the now discontinued Sony
Clié TJ37 if
Bluetooth rather than WiFi is your thing. It has a 1.2 megapixel
integrated digicam that shoots both still images and videos
with sound, MP3 player, Bluetooth wireless networking and
a very fast processor. The high res transflective display
is very good and is perfect for viewing photos and videos.
The PDA is fast and user friendly. A great gaming machine
thanks to the PXA270 processor, good d-pad, great display
and sound. Palm Desktop improvements make transferring photos,
videos and voice memos a breeze, and it's easy to work with
storage cards in the device too.
Con: Not compatible with
existing Palm universal connector accessories. I'd like
to see more internal memory for a unit that takes video and
large photos, though you can use SD cards for this. The
battery is not user replaceable. It takes a long time to
copy MP3 files to the SD card using Palm Quick Install.
high res 320 x 320 pixel color transflective display
with 16 bit, 65,000 colors.
MHz Intel XScale PXA270 processor. 32 megs of RAM
(24 available to the user). Non-upgradeable ROM.
2.95", 0.68". 4.8 oz.
in speaker. Stereo
3.5mm standard audio jack for headphones. Supports
alarm sounds and LED alerts.
the Box : Zire 72, USB sync cable,
US charger, ballistic nylon carry case, software
CD, Graffiti quick ref sticker.
Rechargeable Lithium Polymer, 950 mAh. Not user replaceable.
OS 5.2.8. PIM applications include Contacts, Calendar,
Note Pad and Tasks. Additional software includes
World Clock, Note Pad (allows you to draw and doodle),
Calculator, Palm Reader, VersaMail 2.7, palmOne Messages
for SMS and MMS, Media for viewing photos and videos,
Expense and Web Pro web browser. 3rd party apps including
Documents To Go Standard Edition version 6, Handmark's
Solitaire, powerOne Personal Calculator, Acrobat
Reader for Palm, Addit (for downloading and buying
software), Audible Player (Windows only) and Java
support. Palm Desktop for Windows and Mac included.
Windows version enhanced to support photo and video
syncing and has a Quick Install tool. Windows users
can sync to MS Outlook or Palm Desktop.