So any tech company with poor support is on the brink of going out of business?
Oh no! It's the end of the tech industry! Get out your paper planners and stone tablets!
Frankly, getting that many problems that quickly is more likely to be a user error rather than a "hardware problem." Although it is theoretically possible to get several lemons in a row, most users who think that they did have actually just reinstalled the same incompatible software over and over because they didn't read Palm's HotSync instructions.