No need to flame. I did not intend to offend or to sound too opinionated. However, the computer/tech sector is competitive. IMHO once it becomes widely known, tech support this bad is not sutainable even for a great device like the LifeDrive. If I knew then what I know now, I would not have purchased the LifeDrive. Most people cannot afford $499 replacements every few months or even weeks. BTW if anyone reading this thread does'nt believe my experience, try the support line yourself.