LisaG
(Head Honcho)
04/25/13 10:30 PM
Re: Samsung Experience Stores Now in Best Buy, Not a Great Experience

Aside from Best Buy's merits and failings, I'd like to see the big money Samsung spent on their Best Buy Experience Stores offer something positive. It simply isn't good enough to attempt to match Apple's store within a store floor space at Best Buy locations if Samsung is going to use the "Experience" to their advantage. In our area employee training (Samsung's problem) and lack of inventory (Best Buy's problem but Samsung should be pushing Best Buy on this) make for a poor consumer experience.


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