Motorola Mobility and the Italian airline Alitalia announced today that Alitalia will be among the first airlines in the world to provide their crew with a tablet, Motorola XOOM 2, which will contain all relevant information on high value customers. This includes not only the profile of each passenger, but also their preferences in terms of the on-board menu, seating, travel history, as well as any inconveniences they experienced in the past. This will enable the staff to identify all the high value customers and to customise the service according to their needs.
Here is more on Alitalia airlines using the Xoom 2 as an in-flight customer service tool:
Thanks to the wide range of programs and tools configured on each device and the ability to connect to the web, Alitalia staff will be able to receive updated information in real-time and perform all operations on board without having to print and carry, achieving great improvements in terms of time, efficiency and speed of updates. The flight attendants will also use the Motorola XOOM 2 to access the aircraft's internal manuals from the palm of their hands.
Motorola XOOM 2 tablets will also be introduced as Alitalia's in-flight entertainment services (IFE) for Business and Magnifica Class passengers on mid as well as long-distance flights to Moscow, Saint Petersburg, Tel Aviv, Beyruth, Riyadh and Teheran that are currently without an IFE service. Thanks to the tablets and the preloaded content, passengers will enjoy free access to a wide range of movies, music, online magazines and video games - all from Motorola XOOM 2's gorgeous 10.1-inch widescreen HD display.
But there is no need to be on the plane to take advantage of the Motorola XOOM 2. The Motorola XOOM 2 tablets will also be placed in 10 Alitalia lounges (Freccia Alata) so travelers can keep up to date on the latest news before embarking on their flights. A demo area within the Alitalia flagship store in Rome will provide useful suggestions to passengers on how to use the best technology of Motorola XOOM 2.