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junior member

Reged: 10/25/05
Posts: 1
I can?t stand when they can?t DELLiver
      #21506 - 10/25/05 11:17 AM

After waiting for my Dell Axim x51v for nearly three weeks I receive a product that is nonfunctional right out of the box.
The buttons on the front do not work even though all lock functions (hard and soft)are disabled and the unit is soft reset x number of times as recommended in the very short user manual. I regret leaving HP for this shamelessly low quality product.
Do they expect me to recommend Dell handhelds to my colleagues?
I have tried to perform a hard reset but this requires confirmation using the non functional buttons...
I mean, honestly, - the only thing that the company does is design the shell and assemble parts produced by others using software by others (WM5). Why can?t they get that right?
I expect to have to wait yet another three weeks or more to get this fixed.
Is this typical of the Dell universe?

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junior member

Reged: 10/31/05
Posts: 2
Re: I can?t stand when they can?t DELLiver [Re: mrPotatohead]
      #21565 - 10/31/05 10:39 PM

Two (or more) comments:

1. I've been rather dissatisfied with Dell's highly promoted "customer oriented" service as well when I purchased MY X51v.

2. You should be able to contact Dell and have them replace the entire package!

3. Microsoft has fallen asleep with BOTH WM5 and ActiveSync 4.0.

4. You mention that the units are actually produced for Dell. Are you aware of who REALLY does make the Axim? From what I hear it is -- HP!! (And I've had VERY EXTREMELY POOR CUSTOMER SERVICE from them with respect to my desktop unit AND I HAD A THREE YEAR ON-SITE SERVICE CONTRACT!!!)

Ah, if only this were a more perfect world! Have a great day.


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Head Honcho

Reged: 07/11/02
Posts: 8574
Loc: Texas
Re: I can?t stand when they can?t DELLiver [Re: mjtaryan]
      #21589 - 11/02/05 08:05 PM

HP does NOT make Dell handhelds. HTC makes some Axim models.

Lisa Gade
Editor in Chief, MobileTechReview

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