I bought the adorable Averatec 1050. Loved it, until I discovered that the advertised XP-Pro included is not a standard XP version! Without disclosing this fact, Averatec ships the laptop with a proprietary version that Microsoft licenses to Averatec but which, according to the MS website, MS does not support. It has a proprietary recovery system, not the standard XP "system restore". This prevents me from using the computer as I need to, by partitioning the hard drive.
Through a series of frustrating phone calls and emails, here's how the company responded: 1. I called to ask how to partition the hard drive. They said "you can't." 2. I asked for the "real" version of XP Pro that's advertised. They said "you get what you got." They insisted it IS the "real" version. 3. I asked if I can wipe it and install a "real" XP pro that I buy -- they said it will void the warranty.
Calling the company (located in Orange County, California), you can't get past the sales or customer support people (who I think are the same people.) The recorded message at the main number instructed me to ask for the name of the person I want to talk to -- but the sales/customer service people won't give me names of anyone in the company. Then they just stopped responding to my emails altogether. I prefer email, because I want a record of the interaction.
I either want a refund or a "real" MS supported version of XP Pro as advertised. Looks like Small Claims Court may be my only option. Any suggestions?
You CAN reformat the hard drive, you need to fdisk it first to remove the partitions, just make sure you make backups first. The guy I talked to said if I sent it in, they would restore the original operating system when they repaired it, I told him upfront I reformatted because windows wouldn't boot, I turned off the wrong thing in msconfig, so I didn't have a choice. He never said Anything about the warranty being voided, they're having alot of heat issues with this unit,and there's a registry patch to protect the hd backup,so I'm thinking alot of people have deleted the backup! Just make sure you reformat the drive to blank it out before sending it in for repairs.