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Jmc
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Reged: 10/20/07
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Loc: North Dakota
Tech Support for hard drives
      #29006 - 11/16/07 03:02 AM

I'm not sure if this is even a valid question for this forum; but if it isn't maybe someone can refer me to the right place. I have been having some difficulties with my hard drive and received information/ad/promo on a remote tech support called "ctrlcenter". Has anyone heard of this/used it/have any recommendations? I do not have a local 'computer' expert or store and would really prefer not having to disconnect everything and haul it 80+ miles to a store I don't know. Any suggestions?
Thanks.


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LisaGModerator
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Re: Tech Support for hard drives [Re: Jmc]
      #29007 - 11/16/07 04:29 AM

I don't know much about them, other than they're an OfficeMax service, which means they're reputable. Though I don't know how good they are.
If it's running Windows, have you tried running the disk checker utility (right click on the disk to bring up options to scan and repair the disk).

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Jmc
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Reged: 10/20/07
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Re: Tech Support for hard drives [Re: LisaG]
      #29016 - 11/17/07 03:40 AM

I have done disc defrag and disc cleanup which doesn't seem to help. Some of the things it is doing: when shutting down will quite often stall-and give message that program is not responding. Also a majority of the time I have to open document files through the Word, Excel, or Corel program; I can't get files to open via a desktop folder. They are not major problems but minor irritations that slow down the work process and frustrate me.

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Jacob_SpindelModerator
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Re: Tech Support for hard drives [Re: Jmc]
      #29017 - 11/17/07 06:22 AM

Those don't sound like hard disk problems to me. Hard disk firms specialize in data recovery and are very expensive. This probably just needs some troubleshooting if you haven't lost any data, although this would probably be a good time to make backups anyway (it's always a good time for that ).

Is it always the same program that is "Not Responding" when you are trying to shut down? Which program(s) do you see on that message?

The file associations (opening documents by double-clicking them) could ultimately lead you to The Dreaded Registry (TM), but try the simple things first. I think Windows has an option where you can select a file and then specify which program you want to use to open files of that type (similar to the option my Mac has). Make sure that is set up correctly. Check if the program occurs for all documents or only certain types.

If you can't fix the file associations using the basic techniques, the registry is actually a vast collection of settings stored by Windows and Windows Mobile. It is difficult to modify, and doing so has the potential to cause big problems if something goes wrong. If you get to this point and want to troubleshoot or change your registry, I would recommend purchasing a troubleshooting/repair program designed for that purpose. There are also professionals who help with troubleshooting tasks, who may still be pricey, but will probably still be a bit easier to find and afford than data recovery specialists.

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Jmc
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Reged: 10/20/07
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Re: Tech Support for hard drives [Re: Jacob_Spindel]
      #29018 - 11/17/07 03:36 PM

The 'Not responding' comes up with a variety of programs when shutting down. It depends on what I was in last before shutting down: sometimes it is after closing out of games, closing out of Word, or closing out of the internet. When it shows up after shutting down the internet, the "not responding" shows it is my virus protection (Bullguard) that has not ended following shutting down the internet.
With the documents, the "not responding" occurs when I: open "my documents" from the desktop-open a folder I created ("mine" for example), click on sub-folders within that, that should open into Word, Word Perfect or Excel. That is when it stalls; nothing will happen, and when I close it, then I get "the program is not responding". IF I start out in Word, Word Perfect or Excel, and back into the sub-folders through the program itself, I have no problems.
As I said it is nothing major and I have not lost anything, but it just doesn't "work right" which is why I am questioning the OfficeMax ctrlcenter - sales rep in the store stated process would clear up those types of problems. And I would be much happier not have to dis-assemble my computer to have someone work on it.


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LisaGModerator
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Re: Tech Support for hard drives [Re: Jmc]
      #29019 - 11/17/07 03:58 PM

It sounds like some bad registry entries and corrupted ini (preference) files. Either the helping hands from Office Max or re-installing Windows and MS Office yourself are probably the 2 best options. I'd also run a full scan with Bullguard too to rule our virus or malware problems.

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