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HP Addresses Intel Sandy Bridge Issue Officially
      #39872 - 02/02/11 07:25 PM

HP today released an official statement in regards to the Intel Core Sandy Bridge CPU recall issue. Though the problem isn't widespread nor has huge effects on customers, HP said it is working with Intel and our distribution partners to address this industrywide issue. Here are more details on the HP PC models affected:

The issue relates to only a small fraction of HP PCs sold or ordered since on or about 9 January 2011 when the Intel technology became available commercially. HP and Intel are working together to minimize any inconvenience to customers.

For HP, the issue is primarily limited to certain consumer notebooks and certain consumer desktops. One commercial desktop PC model marketed to small business customers in the Europe-Middle East-Africa region is affected. No other commercial desktop products currently shipping are affected. No HP commercial notebooks, ProLiant servers or workstations are affected.

To deliver a high-quality experience to our customers, on 31 January 2011 HP stopped manufacturing products with the affected Intel technology and initiated a shipment hold on products in HP and channel inventory.

Customers can return their affected product and choose a comparable product or receive a refund.

For more info visit www.hp.com



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