Tong Zhang
Senior Editor
Reged: 06/26/02
Posts: 11018
Loc: Texas
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Verizon Wireless will start charging a $2 payment convenience fee that will be instituted for customers who make single bill payments online or by telephone. The fee will help support single bill payment options. It is designed to address costs incurred by Verizon for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone), according to Verizon Wireless. There are other options to avoid the fee. Here is more info:
The fee is waived for those who pay by electronic check or enroll in AutoPay. The telephone and online single payment fee, which takes effect January 15, will be disclosed up-front and throughout the transaction.
There are numerous payment options available to our customers where the fee is waived or where no fee applies. They include:
-Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
-Electronic check via telephone. Fee waived.
-Enrollment in AutoPay using credit/debit/ATM card or electronic check; fee does not apply
-Online from the customer’s home-banking service provider website; fee does not apply.
-Credit/debit/ATM card, electronic check or cash at a Bill Payment Kiosk, Panel or with a representative at a Verizon -Wireless Communications Store; fee does not apply.
-Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply
-Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.
For more info visit www.verizonwireless.com
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Jacob_Spindel
Moderator and writer
Reged: 11/21/05
Posts: 1202
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Verizon has rescinded this decision after an incredibly negative reaction from the public.
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LisaG
Head Honcho
Reged: 07/11/02
Posts: 7890
Loc: Texas
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Here's Verizon Wireless' statement about the retraction of the $2 fee:
"12/30/2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
"At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless."
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Lisa Gade
Editor in Chief, MobileTechReview
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Jacob_Spindel
Moderator and writer
Reged: 11/21/05
Posts: 1202
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I probably should've clarified that, although Verizon claims the reversal is due to customer reaction, it also comes on the heels of an announcement from the FCC that they had planned to investigate Verizon because of the fee.
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