After pushing a software update for the LG Revolution, Verizon Wireless will soon push a similar software update to the 4G LTE powered Droid Charge by Samsung. The update includes enhancements such as support for the Verizon Remote Diagnostics customer care app that will enhance the customer service experience. When a customer calls into Verizon Wireless customer care, this solution, with the customer's permission, allows support personnel to remotely view portions of a customer's device for troubleshooting and application demonstrations. Here are the new features and improvements in the software update:
+ Updated User Interface (UI).
+ Device is enabled with the Wireless Alerting System.
+ No longer receive a promotional notification popup when using Mobile Hotspot.
+ Device allows for USB tethering while in Wi-Fi mode.
+ No longer lose data connectivity when the USB cable is connected or disconnected.
+ Easily view data activity with the Wi-Fi icon located in the status bar.
+ Complete calls without experiencing choppy audio, clicking noises and/or one-way audio noises.
+ Resolved "no tones" dial pad issue, allowing for easy access to voice mail and other automated systems.
Applications & Widgets:
+ Receive enhanced customer support with the Verizon Remote Diagnostics (VRD) application.
*This application, with customer approval, allows VZW Customer Care to remotely view the device for troubleshooting, device training and application demonstrations.
+ VZ Navigator is now updated to version 220.127.116.11.
+ The Google Mobile Services (GMS) package includes updated Google Books, Market and Gmail applications.
+ Default browser landing page is now www.google.com
+ Updates protect device from data loss caused by some 3rd party
Android Market applications.
+ Desk-dock crash issue resolved.
For detailed instructions on how to update your phone's software visit: http://support.verizonwireless.com/pdf/system_update/droid_charge_instructions.pdf
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