Moderator and writer
A Framingham, MA family said that it's being forced to pay for the cell phone of a deceased loved one.
"I wondered how many other people had just agreed. You're tired and exhausted, and the last thing you want to do is fight with the cell phone company," said Tracey Stewart, of Framingham.
It was a tough holiday season for Stewart. Her 66-year-old father died on Dec. 21 after a brief illness. This week, her husband, Bill, called Sprint to cancel his father-in-law from the cell phone family plan.
"They said his contract wasn't up and to pay the fee or keep it activated," he said.
"He came in and said my father had upgraded his phone, so we can't cancel unless we pay the early termination fee or give the phone to somebody else," Stewart said.
They didn't have someone else, and they said that the suggestion offended them.
Bill Stewart said Sprint did agree to reduce the monthly fee for his deceased father-in-law's phone from $20 to $10 until the contract ends in September 2008.
A Sprint spokesman said that company policy is to request a death certificate.
"We want work with the customer in this time of sadness," said Mark Elliott, of Sprint. "And typically within five business days, we will cancel the account, waive any early termination fees."
The Stewarts said that the experience has left them with bitter feelings about their long-time cell provider.
"More disbelief than outrage. My father was the type of man who you'd expect people to do the right thing," Stewart said.
Sprint wouldn't discuss the case in question because of privacy policies. But the spokesman said Sprint will resolve the situation within the next few days.
The Stewarts are still considering switching to a new cell service provider.
Read our 5G iPod Video review:
Read our iPod nano review:
Read our reviews of iPod accessories:
Altec Lansing inMotion iM7
Altec Lansing imMotion imMini iPod Speakers
Bose SoundDock Speakers
DLO iBoom Boombox
Radian iBlast Speakers
Ignitek iCruiser 430 Speakers
i.Sound and i.Sound 4X Speakers
i.Sound MAX Speaker System
JBL on stage II Speakers
Klipsch iGroove Speakers
Logitech mm50 Speakers
XtremeMac MicroBlast Speakers
Etymotic ER-6i Isolator Earhphones
v-moda Remix adn Bass Freq Headphones
XtremeMac FS1 High Definition Earbuds
Bluetake i-Phono BT420EX Bluetooth Stereo Headset with Transmitter
IOGEAR Bluetooth Stereo Headphone Kit with Transmitter
Griffin iTrip and iTrip mini
Neuros Recorder 2 Plus
DLO HomeDock Deluxe
Griffin iTalk Pro Stereo Microphone for iPod
More News. . .
Apple News Correspondent
Captain of the Planet Express Jr.
Assistant Jedi Librarian
0 registered and 674 anonymous users are browsing this forum.
Moderator: Tong Zhang, LisaG, News, Jacob_Spindel
You cannot start new topics
You cannot reply to topics
HTML is enabled
UBBCode is enabled
Topic views: 5632
Powered by UBB.threads™ 6.5.5