I love my Toshiba 2032 - (except for the low talk time) and the need to return it approximately every 3-6 months due to totally separate mechanical issues.
Purchased it new last Nov, then while out of town on May 1st - I had to visit a Sprint store to get help - and they replaced it...
Now, ( about 60 days later ) - I had to take it to my local store for repair - and again, they said it'd need replaced... and NOW "the replacement" appears to have a faulty speaker -- because last night ( the first time I tried to use it -- the speaker sounded crumbley- and faded in and out ) --( not like a bad connection -- but like a bad speaker ) and I'm worried!!
HOWEVER! - They advised yesterday morning that since this was the 3rd phone -- there's a rule ( and an automatic note on the account that will now appear in the future ) - that will now prohibit them from replacing it again and that I should buy the insurance ( through "Lockline.com" - to make sure I'm covered it something goes wrong with it again )... They were very nice -- but said: "If I were you then, ...." otherwise, you will lose 500$'s if this thing goes out on you again....
I don't get it? - I paid over 500 $'s for the phone ( originally ) - and now will need to pay monthly fees to ensure that I won't be "out" the 500 dollars when it goes bad on me again? Is this normal? - What can I do - short, of having to dump out more money? It seems like if this phone design is faulty - then they should allow me to trade it for another model - or replace the existing one as many times as needed when it's clearly not user-related problems.
Does anyone know a tech at Sprint who can verify that this model has experienced multiple probs? ( one who will tell the truth - based on statistics -- not based on marketing or sales viewpoints )
The first return: I slid the "off" button to the off position while on the airplane ( the law )...and slid the phone back into it's case. Upon landing, I slid the phone back out to slide the button to the "on" position but it was just flopping back and forth freely - and would not stay in an off OR on placement. Nor could I regain communication access. ( Phone or phone book functionality was not accessible )- NOT GOOD - when my business contacts were inaccessible while on the road. The out-of-town store happily gave me a replacement and helped me transfer over all my critical files and contact info...
The second return (yesterday): When receiving calls ( the LCD image would split in 1/2 horizontally and not show you the whole screen....also -- the bottom bar and verbiage was quivering - as if the screen was about to go 'out' -- so I rushed it to the store immediately.
Previous
Index
Next
Flat
Toshiba 2032 Return 3 Times? Need Help!
Edit
Reply
Quote
