MobileTechReview.com logo
MobileTechReview News, Reviews and Forums
Phone Notebooks & Tablets Gaming Gadgets iPhone & iPad Video Reviews


Palm OS PDAs >> Palm Inc.

Jacob_SpindelModerator
Moderator and writer
*****

Reged: 11/21/05
Posts: 1266
Re: Palm's poor tech support indicates Palm is going down
      02/23/06 10:45 AM

I'm not flaming - I'm just speaking from experience. I do tons of Palm troubleshooting here and on other boards, and the fact is that many "Palm hardware problems" do turn out to be user errors. I haven't seen your actual units, and if one was truly DOA, then that one certainly wasn't your fault. I tried to make it clear that I was speaking "statistically" rather than referring to your individual case, since I don't know the specifics.

I think it actually is already well known that Palm has poor support, unfortunately. Although it would certainly be nice if they would solve their own problems, it would also be a good idea to research these things a little more yourself before buying such an expensive device.

Just because Palm decides to send you a replacement doesn't mean it really was a hardware problem - it just means that the tech support people were stumped, which, unfortunately, doesn't take much, as you've discovered.

--------------------
Chief iPod Correspondent
Senior Time Waster
Extreme Moderator
Moderate Extremist
Captain of the Planet Express
Assistant Jedi Librarian
--------------------

Post Extras Print Post   Remind Me!     Notify Moderator


Entire topic
Subject Posted by Posted on
* Palm's poor tech support indicates Palm is going down xr628 02/21/06 10:38 PM
. * * Re: Palm's poor tech support indicates Palm is going down Jacob_SpindelModerator   02/22/06 12:24 PM
. * * Re: Palm's poor tech support indicates Palm is going down kayen   07/23/06 12:51 PM
. * * Re: Palm's poor tech support indicates Palm is going down roadgecko352   02/22/06 12:42 PM
. * * Re: Palm's poor tech support indicates Palm is going down xr628   02/22/06 06:44 PM
. * * Re: Palm's poor tech support indicates Palm is going down xr628   02/22/06 06:52 PM
. * * Re: Palm's poor tech support indicates Palm is going down Jacob_SpindelModerator   02/23/06 10:45 AM
. * * Re: Palm's poor tech support indicates Palm is going down Dan_42   05/16/06 09:52 PM

Extra information
0 registered and 0 anonymous users are browsing this forum.

Moderator:  LisaG, Jacob_Spindel, Tong Zhang 



Forum Permissions
      You cannot start new topics
      You cannot reply to topics
      HTML is disabled
      UBBCode is enabled

Rating:
Thread views: 18549

Rate this thread

Jump to

Contact the Folks at MobileTechReview.com | Privacy statement Go to mobiletechreview.com homepage

Powered by UBB.threads™ 6.5.5