Well, I waited a few months and kept searching the WEB only too find that my situation has not changed. I have a QTEK 9090 (unlocked) and have been reading a bunch of postings on firmware upgrades, yet many do not seem to be directly applicable to my model.
Basically my situation is this, I purchased the device in Sweden ( while on business) - I use it with TMOBILE as the carrier. Looks like I am in a "difficult situation" when it comes to support....