If you need/want a smartphone for its ability to sync with Outlook, Exchange and load 3rd party software to add apps or customize the device's look and feel, then a Windows Mobile phone makes sense. If that's not important to you and you just want a fun phone that works well, has a decent web browser and can sync to Outlook through Samsung's desktop software (not as elegant as WinMo syncing but it does the trick) then the Eternity is a great choice. It has a very responsive touch screen and is fun and easy to use. The Incite isn't hard to use but the touch screen isn't as responsive and that detracts from the overall experience. And it does tend to lag here and there.
-------------------- Lisa Gade Editor in Chief, MobileTechReview