Ghostrider, I didn't know that what the Radio Shack employees were telling me on 3 separate occasions was false. I would not have imagined that it was the complete opposite of the truth given the consistency of their story. I assumed they would be familiar with their own company policy and would present it clearly and correctly to me.
As I mentioned in the video, their explanation of the "fine print" made perfect sense and seemed logical (the 180 day clause was there only to catch scammers who bought subsidized phones but never activated them). Unfortunately, it was 100% wrong and cost me a boatload of money. Thanks to this experience, I have learned to never listen to the sales people, and to take whatever is written, no matter how teeny and vague, to have the worst possible implications and follow it rather than the sale staff. I know that's not the answer you want to hear since you're a former sales team member and have known some good employees at the company, but in this case it's the rules I will now follow given my experience. And HQ's refusal to stand behind or seemingly care about the info that the store staff present clearly doesn't make matters better.
-------------------- Lisa Gade Editor in Chief, MobileTechReview