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E-TEN Glofiish X500+

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Review posted July 16, 2007 by Lisa Gade, Editor in Chief

Editor's note, January 2008: Check out our review of the Glofiish X650 (EDGE) and E-TEN Glofiish X800 (3G)that replace the X500+.

As you might guess from the name, the E-TEN Glofiish X500+ is the near identical twin to the Glofiish X500 we reviewed in January 2007. It's a Windows Mobile 6 Professional (Pocket PC Phone) that's loaded to the max, including an internal GPS, Bluetooth 2.0 +EDR, WiFi 802.11b/g, 2 megapixel camera and a VGA display. How is it different from the X500? The + has a VGA display (still a rarity in Windows Mobile phones) rather than the standard QVGA and the camera adds a macro focus function for taking photos of business cards. When we reviewed the X500 it came with Windows Mobile 5, and Windows Mobile 6 is now available for that model. The X500+ ships with Windows Mobile 6, the latest version of Microsoft's OS for PDAs and smartphones. The X500+ also adds a black soft touch finish, but otherwise keeps that angular slab look that won't win beauty contests. Since the X500+ is otherwise identical to the recently reviewed X500, this review will re-use some of the X500's text for unchanged features.

Glofiish X500+

With few exceptions, if you want a VGA display in a Windows Mobile phone, you're stuck with the laptop-esque design of the HTC Advantage and it's carrier-branded clones. E-TEN brings VGA to the standard slate design Pocket PC phone. This means it will fit in your pocket and feel natural in hand. Since the X500+ lacks an integrated keyboard, it's not for those who rely heavily on thumb keyboards.

Eye on the Screen

VGA in a standard-sized Windows Mobile Professional (Pocket PC Phone) is indeed a pleasant and productivity enhancing experience. While Windows Mobile 5 did little to take advantage of that higher resolution, Windows Mobile 6 does better. Internet Explorer Mobile has a high res option that changes the browser view from QVGA to VGA, the Today Screen no longer has absurdly large fonts, but rather they're optimized for VGA, photos look better with Pictures and Videos, videos played full screen in Windows Media player are lovely and GPS maps in apps that support VGA (including the free Virtual Earth Mobile and Google Maps) are much more useful. For those who crave VGA, but don't want a device as large and expensive as the HTC Advantage, the X500+ is very appealing. And again, VGA is perfect for mapping in conjunction with the built-in GPS and for video playback. However, type is smaller, so those with older or weaker eyes may have to work harder to read those street names or text in IE (you can of course increase text size or return to QVGA view in IE Mobile). And you'll have to be precise tapping on hyperlinks, given their relatively small size at high resolution.

screen shot

IE Mobile in high res VGA mode (the text is readable on the device, unlike this re-sized image). You see quite a bit more of the web page compared to a QVGA Windows Mobile phone.

The 2.8" LCD is the same size as the Glofiish X500's, and it is capable of displaying 65,000 colors. It offers average brightness, and the brightest setting is sufficient to make the screen viewable outdoors, though it's not ideal for outdoor use (at least in sunny climates). The same is true of most Windows Mobile Professional phones: they're not easy to read outdoors but look fantastic indoors or in shade. As with all Windows Mobile devices, the display supports both portrait and landscape orientations, with left and right handed landscape orientations.

In the Box

E-TEN includes the X500+, a world charger, USB sync cable, two styli, battery, a leather horizontal case with belt clip, stereo headset, screen protector and software CD. The charger and USB cable are the same as those used on other recent Glofiish models.

Design and Ergonomics

The X500+ has a black soft touch skin that's popular these days. It's the same kind of finish used on the T-Mobile Dash, Samsung BlackJack and T-Mobile Wing. It feels nice, keeps the device safely in hand and improves the device's look. This Glofiish is otherwise an un-sexy rectangular slab with rounded corners. Buy the X500+ for its extremely functionality and not for its looks.


Other than the new finish, the X500+ is identical to the X500. The X500+ has front facing buttons above the display to launch the basic GPS application and to open E-TEN's useful M-Desk quick-launcher application. Two LEDs above the display flash to indicate phone service (green), WiFi (amber), Bluetooth (blue) and GPS (also blue). Below the display you'll find the usual call send and end buttons flanking two Windows Mobile softkeys. These surround the small squarish 5-way directional pad which could stand to be more raised or ridged for easier one-handed use. With no dedicated Start Menu and OK keys or scroll wheel, one-handed operation isn't as good as the HTC manufactured Cingular 8525 and T-Mobile Wing.

Glofiish X500+
Glofiish X500+

The MicroSD card slot, standard mini USB port and stylus live on the bottom edge of the phone and there are no controls or ports up top. The volume buttons are on the left side as is the voice recorder button (a short press launches Cyberon Voice Command and a long press launches the voice recorder). The raised volume and voice command buttons are too easily accidentally pressed. The 2.5mm stereo headset jack is located on the lower left side and the power, reset hole and camera buttons are on the right side. The Glofiish's camera lens is on the back as is the speakerphone grill. The large battery door is below, and the SIM slot is under the battery. If you remove the battery door the phone will power down and boot up once you replace the cover.

Phone Features, Data and Reception

The Glofiish X500+ is a quad band (850/900/1800/1900 MHz) GSM phone that will work anywhere in the world where GSM service is available. It's unlocked which means you can use it with any carrier's SIM. The X500+ has EDGE for data but no 3G. EDGE speeds for data were very good at 140k on T-Mobile and 166K on Cingular. This means web pages load with decent speed, albeit not as fast as 3G.

The Glofiish X500+ offers the same useful phone software found on prior E-TEN Pocket PC phones. The Phone settings applet allows you to switch between 900/1800 MHz (Europe and Asia) and 850/1900 (US). It also offers the usual Windows Mobile settings for manual/automatic network selection, call waiting, call barring, caller ID and call forwarding. The Glofiish has two forms of speed dial, one of which is basically the traditional kind that can hold up to 99 numbers (unassigned slots are filled with most recently called numbers, ordered by how frequently you've called them) and another called Index Dial which shows you each letter of the alphabet. Tap on a letter to quickly see all the contacts whose first names start with that letter. This is much faster than scrolling through your Contacts list, though you have that option as well.

Phone Settings allow you to set the ring tone (WAV, MIDI, MP3 formats are supported). E-TEN includes a call filtering app which you can use to selectively receive or reject calls from specified numbers. The X500+ has a speakerphone which is loud and clear except at the loudest setting when the speaker overdrives and distorts. Voice quality through the earpiece is good and is louder than most GSM feature phones. Reception on both the 850 and 1900MHz bands used in the US is good.

In addition, the X500+ comes with Voice Commander 2.0, a voice recognition system made by Cyberon that's largely unchanged from prior E-TEN and Glofiish models. Voice Commander works for voice dialing (by name or digits) and issuing voice commands to the PDA, i.e.: "start calendar", "today's appointments",, "play While my Guitar Gently Weeps" or "what can I say?" to bring up help and a list of possible commands. The application uses speech recognition so you need not record voice tags, though you can record them if you wish to improve recognition for challenging commands. The Settings app allows you to turn recognition on or off for applications installed on the device, record tags (if you desire, it's not required and found it un-necessary) and set sensitivity. Voice Commander works very well, and it works with Bluetooth headsets, though you must press the voice dialing button on the phone rather than initiate it from the headset.

Horsepower and Performance

We like the Samsung family of XScale compatible processors: they're fast and use less power than many of Intel's 400MHz processors. The Glofiish X500+ like the Glofiish X500, E-TEN M500, M600 and G500 is a fast performer with benchmarks that are nearly identical. The phone runs on Samsung's SC3 2442 CPU which is 100% ARM and XScale compatible. By Windows Mobile standards, applications launch relatively quickly and menu response is good. Video playback using the included Windows Media Player 10 Mobile shows good performance, even with higher bit rate WMV files. It can handle 600 kbps video well with no discernable frame dropping or loss of sync.

side view

Left side.

side view

Right side.

The X500+ has 128 megs of flash ROM (standard for Windows Mobile Professional phones) with 51.54 megs available to store files and additional programs. For additional storage the X500+ has a MicroSD card slot located on the device's bottom edge. The unit has the standard 64 megs of RAM (used like RAM in your computer) with 23 megs free at boot (down from the X500's Windows Mobile 5 OS, but still a decent amount of free RAM). The phone runs Windows Mobile 5, AKU 3.2 which includes Microsoft's Messaging and Security Feature Pack offering MS Direct Push email support with Exchange 2003 SP2 (and newer) servers.


The Glofiish X500+ has a SiRF Star III GPS with an internal antenna. It comes with a GPS viewer application but no mapping or guidance software, so you'll need to provide your own copy of Tom Tom 6, Mapopolis or whatever Windows Mobile software you prefer (make sure it's compatible with Windows Mobile Professional). The Glofiish's GPS has impressive reception-- in fact remarkable given the internal antenna. It managed to pick up 9 satellites in the first story of a two story brick building when we were within 10 feet of a window. The included basic GPS application has a lovely satellite view that shows satellites in view (tracked satellites appear in blue, those in view are red and the 4 used for a fix are shown in green). The app has a globe view that shows the satellites' approximate locations relative to your position on earth.

satellite view

The included GPS applet in satellite view.

The "compass" view shows the current time and date, latitude, longitude, altitude, speed and GPS status. Gone are the X500's trouble with high ascii characters in the lat and long figures. As with the X500, the application is wrong by about 9 miles in describing your current location (altitude is roughly correct). Your first guess is that the GPS itself is not working well, but that's not the case. We tested the GPS with other software (Google Maps and Virtual Earth Mobile) and those applications pinpointed our location correctly.

Time to first fix is roughly a minute and a hot start takes 30 seconds or less. The X500+ has an assisted GPS feature that's similar to the HP iPAQ hw6945. It downloads satellite data over EDGE and WiFi connections to speed up fix time. The GPS settings applet lets you view and change the GPS' COM ports (handy when using mapping applications). We used it to check the current COM port since Virtual Earth Mobile and Windows Mobile couldn't do this for us (ours uses COM4). The X500+ has a location SMS application which will send your coordinates via SMS to another phone.

GPS application

Virtual Earth Mobile, a free mapping application, looks great in VGA. On screen, the text is very readable.


GPS application

Google Maps, again looking great in VGA.


The Glofiish X500 camera was a disappointment, and though the X500+ shows some improvement in noise reduction and a better macro mode, it still isn't a good camera. Outdoor shots under good light and even some indoor shots show a very pronounced blue color cast (see the pool shot below). Occasionally, colors are surreal, so be sure to check the viewfinder after you've taken a shot. A second attempt usually yields a normal image. Noise levels aren't high, but there's a good deal of in-camera sharpening and JPEG smoothing now, so images don't look keenly natural. Still, we'll take this over the X500's images any day, though the X500+ can't compete with the Cingular 8525 (HTC TyTN) or iPhone. The camera can take still photos in JPEG and BMP format at 1600 x 1200, 1280 x 960, 640 x 480, 320 x 240 and 176 x 144 resolutions. There's also a JPEG with EXIF data mode that includes latitude and longitude courtesy of the GPS (and the coordinates are accurate). A GPS icon in the viewfinder flashes red and turns white once the Glofiish has acquired a signal. Nice! It can shoot video in 3GP format at 320 x 240, 176 x 144 and 128 x 96 resolutions at an average of 9fps in normal quality mode at 176 x 144 resolution (the X500 managed only 4.5fps). Videos tend to be blocky and audio is just OK at 8Hz mono. The camera has 4x digital zoom and an LED flash that helps a tiny bit when taking photos at close range.

sample photo
sample photo

Sample photos taken at the highest resolution and quality setting, then re-sized to fit this page.


Imaging software is the usual excellent and unique E-TEN offering. The camera app offers a wealth of settings, including white balance, special effects, timer and continuous shooting of photos (though the self-timer and continuous shot features didn't do anything on our production unit). The camera viewfinder takes up the entire screen and you can change between portrait and landscape orientation with the tap of a button. If you tap on the wrench icon, large, mostly intuitive settings icons appear circling the screen's perimeter— an interesting and friendly user interface. The camera offers a wizard option which allows you to immediately do a variety of things with an image you've just taken: send it via MMS, edit it using the included Image Maker application, trash it, view it in Multimedia Manager or Frame it using Image Wizard.

FM Radio

Like the X500, the The X500+ has an FM tuner that supports the US, European and Japanese FM bands and you'll need to select the correct band to tune in stations. You can create a long list of favorite stations (50 per band), dim the screen and move from station to station using VCR-style buttons. As with all mobile phone FM radios, the included stereo headphones act as the FM antenna, so you'll need to plug those in to get reception. Our X500+ didn't have very good reception compared to the X500 and Nokia phones with FM radios.

WiFi and Bluetooth

The Glofiish X500+ is a Swiss Army knife of connectivity with not only quad band EDGE but WiFi 802.11b/g and Bluetooth 2.0 +EDR. The Pocket PC sports E-TEN's usual wireless manager which allows you to control the phone, WiFi and Bluetooth radios. You can launch the manager by tapping its icon on the bottom of the today screen, or by launching it from M-Desk or the programs group. An x appears next to a radio that's turned off, and you can tap the ubiquitous E-TEN hammer to turn all radios on or off. You can't go directly from the Wireless Manager to the applets that control a given radio however, as you can on HTC devices like the Cingular 8525 and T-Mobile Dash. Instead you'll go to Programs and look inside the Utilities folder to find the Bluetooth Manager and WLAN Utility.

E-TEN continues to use their own Bluetooth Manager which features a wizard interface to get you connected to Bluetooth headsets, your ActiveSync partner, or to transfer files over FTP/OBEX. The device supports headset, handsfree, A2DP, PAN (the newer protocol that will eventually replace DUN), and serial port profiles as well as vCard exchange. You can set discoverability, default headset and specify the FTP folder on the device. We tested the X500+ with a variety of Bluetooth headsets including the Plantronics Discovery 655 and the Jawbone and it worked well. We tested A2DP stereo output (and AVRC playback control) using the Plantronics Pulsar 590A Bluetooth stereo headset which worked very well for system sound and stereo audio.

The WiFi manager, called WLAN Utility, gives you comprehensive information on your current connection and offers power saving and Tx rate settings. It's a nice improvement to the basic Windows Mobile networking control panel which provides very little connection information. Connection strength and reliability were good and on par with competing Windows Mobile Professional and Pocket PC phones.

Battery Life

The E-TEN Glofiish X500+ ships with a user-swappable 1530 mAh Lithium Ion battery that lives under a door on the phone's back (again, the same battery as the X500). That's a good capacity battery and a PDA phone with quadruple wireless radios needs it. E-TEN claims 5 to 6 hours of talk time, down just a bit from the X500 thanks to the more power hungry display, we assume. We got 4.9 hours of talk time in our tests, which is good for a well-equiped Pocket PC phone. GPS are power hungry and though E-TEN claims 5-7 hours of GPS use; 5 hours is the max (as with the X500) with backlight set high to match outdoor lighting conditions in a car. Though a car charger isn't included, anyone wishing to use a GPS for many hours of driving will need one (this is true for all PDA + GPS convergence devices). With average use (but no GPS use), the X500+ lasted us over two days on a charge easily. Standby was over a week. With push email turned on or hours of WiFi use, expect to charge nightly or every day and a half.

The X500+ comes with a world charger (100-240v) that's the same as other recent E-TEN Glofiish Windows Mobile phones. The phone supports USB charging.


This absolutely feature-packed PDA phone delivers on nearly all fronts, with an excellent GPS, good VGA display, reliable unlocked quad band GSM phone, WiFi and strong Bluetooth. The camera and FM radio fall short, but the package as a whole is strong and the business card reader pulls through, despite the weak camera. We like E-TEN's usual generous software bundle: their apps are both useful and lightweight. And the VGA display in a relatively slim and compact form is extremely appealing. though you'll need good eyes to see small fonts when taking advantage of high resolution settings in applications like Internet Explorer Mobile. The X500+ isn't a beauty, but we love the soft touch finish that improves both appearance and grippiness.

Pro: VGA display, good GPS, WiFi and Bluetooth. Can save photos with latitude and longitude info.

Con: No 3G, camera color quality is poor.

Web site:

Estimated price: $620 US

Display: Transflective TFT color LCD. 65,536 colors, screen size diag: 2.8". Resolution: 480 x 640. Supports portrait and landscape display modes.

Battery: Lithium Ion rechargeable. Battery is user replaceable. 1530 mAh. Claimed Talk time: 5-6 hours, stand by: 150~170 hours. 12 - 14 hours of Pocket PC usage, 5-7 hours GPS usage claimed.

Performance: 400 MHz Samsung S3C 2442 processor (100% ARM and XScale compatible). 64 MB built-in RAM, with 23 free at boot. 128 MB Flash ROM with 51.5 megs available for your use (pre-installed and optional software consumes an additional portion of available storage memory).

Size: 113 x 59.5 x 15.5 mm, 4.45" x 2.434" x 0.61". Weight: 146 grams, 5.15 ounces.

Audio: Built in speaker, mic and 2.5mm stereo headphone jack. Voice Recorder and Windows Pocket Media Player 10 included for your MP3 and video pleasure.

GSM: Quad band GSM phone: 850/900/1800/1900 MHz. GPRS class 10 EDGE and GPRS for data.

Networking: Integrated Bluetooth 2.0 + EDR and WiFi 802.11b/g. No IR port.

GPS: SiRF Star III GPS, internal antenna. Supports TMC where available. Basic GPS viewer with satellite view included. You must supply navigation and mapping software. Has location SMS software and Satellite data update (updates data over EDGE or WiFi connection).

Camera: 2.0 MP CMOS camera capable of taking still photos and video with audio. Max. resolution: 1600 x 1200 still shots and 320 x 240 video. Has LED flash and self portrait mirror. Can save GPS data with image. Also has a business card reader.

Software: Windows Mobile 6 Professional Edition operating system. Microsoft Mobile Office suite including Word, Excel, PowerPoint (view PowerPoint presentations only), Internet Explorer and Outlook (called Messaging). Also, Terminal Services, Windows Live (MSN Messenger, Hotmail, MSN Search), Windows Media Player 10 Mobile, Photos and Videos, and Voice Recorder, Solitaire, Jawbreaker as well as handwriting recognition. 3rd party and E-TEN software: basic GPS application, M-Desk launcher and system monitor, Image Maker, Image Wizard, Multimedia Manager, Camera, business card reader, Voice Commander, E-TEN Bluetooth Manager, Backup, Wireless Modem, MMS Composer (some regions only, otherwise use Outlook on the device to send MMS), Call Filter, Speed Dial, Battery Meter, SIM Toolkit, Scenarios (create profiles for four different environments such as outdoor and meeting). ActiveSync 4.5 and Outlook 2007 Trial for PCs included.

Expansion: 1 MicroSD slot.

SAR rating: GSM Head: 0.743 mW/g (10g).


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